Refund policy

Refund Policy

At Jewelixirs, we are committed to ensuring your satisfaction. We operate a "Refund Only" policy for most issues, which means we can process refunds for eligible items without requiring you to ship the product back to us.

Our "Refund Only" Process (For Damaged or Incorrect Items)

If you receive an item that is defective, damaged, or incorrect, please follow these steps:

Contact Us Immediately: You must contact us within 7 days of receiving your item to be eligible for a refund. Please inspect your order upon delivery.

Submit Proof: Email us at contact@jewelixirs.com with clear photos or a video showing the damage or issue.

Review & Decision: Our team will review your request and the provided evidence. This review process is final.

Notifying You: We will notify you of the decision. Please allow up to 20 business days for this review process to be completed.

Refund Issued: If your refund is approved, we will process it automatically to your original payment method. You do not need to ship the item back to us.

 

Exceptions & Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Sale items or gift cards.
• Items that are not in their original condition, used, or damaged after delivery.

Refund Timing

Once a refund is approved, you will be refunded on your original payment method within 1-15 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any questions, please contact us at contact@jewelixirs.com.